Return & Refund Policy

At MyBookHive, customer satisfaction is important to us. We aim to provide quality books and a reliable shopping experience.

This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are provided.

Returns & Replacement

We accept return or replacement requests only in the following situations:

• The product received is damaged.

• The product received is defective.

• The wrong product was delivered.

• The item received is significantly different from the product description.

Return requests must be submitted within 7 days from the date of delivery.

To be eligible for a return or replacement:

• The item must be unused.

• The product must be in its original condition.

• Original packaging and accessories (if applicable) should be included.

Non-Returnable Items

For product integrity and copyright protection reasons, the following items are not eligible for return:

• Books that have been used, marked, highlighted, or damaged after delivery.

• Digital products or downloadable content.

• Products damaged due to customer handling after delivery.

• Items purchased under clearance or special promotional conditions unless the product is damaged or incorrect.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Order number

• Photos/videos of the received product

• Description of the issue

Our team will review the request and provide a suitable resolution, which may include replacement, refund, or another solution depending on the situation.

Return Shipping

If the return is approved due to our error (damaged, defective, or incorrect product), return shipping arrangements will be handled according to the situation.

For other approved returns, return shipping responsibility may apply.

Refunds

Once the returned item is received and inspected:

• Approved refunds will be processed to the original payment method.

• Refund processing time may take 5–10 business days, depending on your bank/payment provider.

Shipping charges, if applicable, may not be refundable unless the issue occurred due to an error from our side.

Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been processed or dispatched, cancellation may not be possible.

If cancellation is approved after payment, the eligible refund will be processed to the original payment method.

Contact Us

For return, refund, or cancellation assistance, please contact us:

Business Name: MyBookHive
Brand Name: MyBookHive

Email: Support@mybookhive.com
Phone: +1 212-555-0198/ 8929530103

Website:
www.mybookhive.com

Business Address:
Plot No. 34 Panchsheel Colony Gali Number 4 Khajuri Masjid Ismailpur Faridabad Haryana 121003

Customer Support Hours:
Monday – Friday: 9:00-20:00
Saturday: 11:00 – 15:00

Thank you for shopping with MyBookHive.